Refund and Replacement Policy

Black Tiger Refund and Replacement Policy

1-Day Replacement Policy: Customers can request a replacement within 1 day of receiving the item.

Important Points:

  • Returns are not accepted for reasons such as size, quality concerns, or personal preferences.
  • Replacement requests are approved only after inspection.
  • An unboxing video is mandatory to start a return or replacement request.

Eligible Cases for Replacement:

  • Wrong Item Received: Verified via an unboxing video.
  • Defective/Damaged Item: Verified through an unboxing video.
  • Size Issues: Free exchanges are provided.

Return Options:

  • Disliked Product: Partial refund or store credit.
  • Defective Item: Full refund or an exchange after inspection (requires an unboxing video).

Return Fees:

  • A return fee of ₹200 is charged for returns.
  • Exchanges are processed at no additional cost.

Refunds for Prepaid Orders:

  • If delivery is undeliverable, the refund is issued to the in-store wallet after deducting shipping fees.
  • The company is not liable for overpayments to the courier.

Approved Returns: Refunds for approved returns are credited to the in-store wallet as a discount code or gift card. Refunds to UPI or bank accounts are not provided except for delays or repeated incorrect/damaged deliveries.

Refunds: Refunds are only processed via UPI or net banking for severe cases like delays or repeated errors.

Return/Replacement Process:

  • Begin the return/exchange by entering the order number and contact details.
  • Follow return instructions, submitting order-related photos and videos as needed.
  • Eligible returns trigger a courier request, with inspection preceding wallet credit.

Self-Shipping: If a pickup service is unavailable, customers may self-ship items. The replacement is issued once the product is received and inspected.

Non-Returnable Items:

  • Certain premium products and sale items are non-returnable.
  • Gift cards are not eligible for returns.

Contact Us:

  • Returns and Exchanges Hotline: +91 9831524831.
  • Other Assistance: Email us at care@blacktiger.in.