FAQs

Frequently Asked Questions (FAQs)

1. What products do you sell?
We offer a wide range of unique and problem-solving products that are designed to add a "wow" factor to your daily life. Check out our collection of carefully selected items available on our website.

2. How do I place an order on Black Tiger?
Simply visit our website, browse through our products, select the items you wish to purchase, and proceed to checkout. You can make payment via multiple options, including credit/debit cards, UPI, and Cash on Delivery (COD).

3. Do you offer free shipping?
Yes! We offer free delivery on all items within India. There are no extra charges, and all costs, including GST, are included in the price.

4. How long does it take to receive my order?
Our usual delivery time is 3-5 days from the order date if the product is in stock. Once dispatched, we’ll send you shipping details via WhatsApp, email, and SMS within 24 hours.

5. Can I track my order?
Yes! After your order is dispatched, you will receive a tracking link along with notifications about your shipment's progress.

6. Do you ship to my location?
We ship to most pincodes across India. If your location is serviceable, we will deliver to you without any issues.

7. What payment methods do you accept?
We accept payments through major credit/debit cards, UPI, net banking, and Cash on Delivery (COD).

8. Do you have a return policy?
We have a 1-day replacement policy for defective or wrong items. We do not accept returns for size issues or personal preferences, but we do offer free exchanges for size-related concerns. If you receive a defective product, please provide an unboxing video for an inspection.

9. Can I exchange a product?
Yes, we offer exchanges for size-related issues or defective items. Simply reach out to us, and we will assist with the exchange process.

10. What should I do if my product is defective or incorrect?
If you receive a defective or incorrect product, please send us an unboxing video to verify the issue. If eligible, we will arrange for a replacement at no extra cost.

11. How do I get a refund?
Refunds are processed for defective items after inspection. For undeliverable prepaid orders, we issue a refund to your in-store wallet after deducting shipping fees. Refunds are provided as store credits or discount codes and not directly to bank accounts unless there's a delay or recurring issue.

12. Do you offer Cash on Delivery (COD)?
Yes, we offer the Cash on Delivery option for most orders within India.

13. How do I contact customer support?
For any questions or concerns, you can contact us at care@blacktiger.in or reach us directly at +91 9831524831.

14. How can I request a replacement?
To request a replacement, contact us with your order number and provide an unboxing video. For exchanges, please follow the instructions on our return policy page.

15. Are there any non-returnable items?
Yes, some premium products, sale items, and gift cards are non-returnable. Please check the product details for more information before purchasing.